Q: Why should I buy online?
A: A convenience of shopping from home. Newest trends and new products at from your mobile device or computer.It is that simple fast and quick!
Traceability: You will have easy access to all of your previous orders any time you want.
Reorders made easy at anytime based on your previous orders just a couple of clicks. This will save time and effort as you don’t have to go through your emails to look for the product(s).
Q: How can I order?
A: You can order easily using our online platform.Register online if you would like.If a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Q: What are your shipping options?
USPS,FedEx, or UPS
Q: What information should I input when ordering?
A: Onyx Lash Shop online ordering system will ask for all the important information you should submit.Name,Phone Number,Address,payment information,email address for confirmation of order and tracking information.
Q: What payment methods can I use?
A: All Major Credit Cards are welcome Visa, Mastercard, American Express and Discover. PayPal is recommended.
Q: What should I do if the payment is not accepted?
A: Please try again in a little while.If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact onyxlashshop@onyxlashshop.com notify us about the problem. We can manage the order manually.
Q: What to do if product isn't in stock?
A: All the products which are shown on our site are not available don’t hesitate to email onyxlashshop@onyxlashshop.com.Order lead time depends on the products and quantities.
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact onyxlashshop@onyxlashshop.com pricing and shipping related issues you can contact customer support at onyxlashshop@onyxlashshop.com
Q: Can I return a product?
A: At this time Onyx Lash Shop are currently not accepting any returns because of sanitary and health reasons.
You will receive conformation when your order has shipped and you will receive an invoice with tracking number.If your order shipped with a delivery service such as FedEx,USPS,or UPS. (You may have to wait 24 hours after the order is actually shipped to see your package on the Web site.)
Q: Can I track my order?
A: Onyx Lash Shop will send you the tracking code of the shipment when the parcel has been sent.
Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation.
Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need.